Everything you want to ask before you start
Straight answers about Ivora: what it does, what it does not, and what it costs. Question not here? Reach us on WhatsApp.
Getting started
What is a dental clinic management system, and why does a clinic need one?
It is where your appointments, patient files and clinic accounts live, instead of a notebook and a spreadsheet. You open a patient and see their history, their treatment and what they owe on one screen, rather than digging through paper while the patient sits in the chair. Clinics with more than one dentist or more than one staff member feel the difference fastest.
How long does it take to set up?
You open an account and start the same day. There is no server to install and nothing to put on a clinic computer. We help with the first setup over WhatsApp for free: adding the dentists, setting permissions, and building your treatment list with prices.
Do I need a credit card for the trial?
No. The 10-day trial is completely free. We do not ask for a card and nothing is charged automatically. If you do not continue afterwards, nothing happens.
How do I move my patients over from paper or Excel?
There is no import button today — we would rather tell you straight. Most clinics start with a clean slate and add each patient at their first visit after go-live, so the list fills itself within about two months with no long data-entry day. If you have a large file, message us on WhatsApp and we will work it out with you.
Is there any training?
Yes, over WhatsApp. We walk you and your team through the first days step by step, and questions stay open after that.
Day to day
How does the dental chart work?
FDI charting for adults and children. Tap a tooth to record its condition and treatment, and what you recorded stays visible on that tooth at every future visit. You do not have to remember what you did to tooth 46 a year ago — the chart tells you.
Can I print invoices and prescriptions?
Yes. Prescriptions and invoices print or share as a PDF, and the app asks which language to print in before it does.
How do I send appointment reminders?
The system surfaces the day’s appointments to you and your team, and you message the patient on WhatsApp in one tap from inside their file — no copying numbers, no switching apps.
Does it handle X-rays, photos and documents?
Yes. X-rays, case photos and documents upload into the patient file itself, so they stay with the history instead of getting lost in a phone gallery.
Does it work on iPad?
Yes, and a big screen is the best place for the dental chart. Ivora runs on iPhone, iPad, Android and Huawei, and straight from a web browser with no download.
Can I use Ivora without internet?
No. Ivora is a cloud system and needs a connection — that is also what makes the appointment your receptionist books show up on your screen the same second. It is built to hold up on the weak connections most clinics actually have.
Is there a limit on patients?
No. Patients, appointments and invoices are unlimited on every account.
Money and subscription
How do I track what patients owe?
Every patient with a balance shows the figure in their file, and one screen collects all the debts in order. You know who owes what without opening files one by one.
Which currencies does it use?
Iraqi Dinar and US Dollar. You record a payment in the currency you actually took, and the reports understand both.
How do I get a monthly income report?
From the reports screen: this month’s income, outstanding debt and clinic performance in one place, including each dentist’s share.
How do I pay for the subscription?
Cash, Zain Cash, FastPay, Qi Card, or bank transfer. After the trial, message us on WhatsApp and your account is activated directly.
What does it cost?
The subscription is yearly and follows the number of dentists working at the clinic; support staff are free and unlimited. The price is agreed per clinic based on its size — message us on WhatsApp and we will send you a quote for yours.
What is the difference between the yearly plan and the lifetime licence?
The yearly subscription is paid every year and follows your dentist count. The lifetime licence is a single payment that stays yours, at a special rate for founding clinics. Ask for both on WhatsApp and compare the two numbers before you decide.
Is there a setup fee?
No. No setup fee, no onboarding fee, and the first setup over WhatsApp is free.
Team and branches
How do I add a dentist or a receptionist?
You invite them from inside the app and set their permissions before they ever log in. Dentists are unlimited, and support staff are free.
Can the receptionist see the clinic’s financial numbers?
That is your call. Permissions are separate, so you can give the receptionist appointments and patients while hiding profit and dentist shares.
Can I run more than one branch?
Yes, multi-branch is an optional add-on. Each branch keeps its own appointments and accounts, and you still see the whole picture together.
Can I see who changed what?
Yes. The activity log shows who edited or deleted something, and when.
Data and security
Is my data safe?
Each clinic’s data is fully isolated from every other clinic, and access is protected by permissions. Nobody outside your clinic sees your patient records.
What happens to my data if I stop subscribing?
Stopping the subscription locks access, it does not erase anything. Message us to reactivate and it is exactly as you left it. Permanent deletion only happens if you delete the account yourself from inside the app, and even then it is recoverable for 30 days. Ask for a copy of your data before deleting.
Can I delete a patient?
Only an empty file. If the patient has visits, invoices or prescriptions, the system blocks the delete — a treatment record does not disappear on one tap.
Does it work in Arabic and Kurdish?
Yes. The full interface is in Arabic, Kurdish (Sorani) and English, with right-to-left support on every screen.
Didn't find your answer? Reach us on WhatsApp.